customer focus

Customer Service Week Planning Guide

2018 Customer Service Week Planning Guide

It’s not too soon to start planning. Customer Service Week (Oct. 1-5, 2018) is THE time to celebrate your service providers, the ones who manage customers with finesse, creating strong...

20180722 5 Leadership Essentials to Inspire Engagement

5 Leadership Essentials to Inspire Engagement

If you lead or manage a team, you know the damage a disengaged employee can cause.  Productivity and team morale suffers and so does the customer experience. Even with the...