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Customer Service Week Planning Guide

2018 Customer Service Week Planning Guide

It’s not too soon to start planning. Customer Service Week (Oct. 1-5, 2018) is THE time to celebrate your service providers, the ones who manage customers with finesse, creating strong...

sticks and stones can break your bones

Be a Mentor, Not a Tormentor with Younger Service Staff

While sitting on an executive panel for service and support professionals, an animated discussion broke out. Leaders were comparing notes on ways to best integrate young service staff into the...

Color Their World: The Art of Creating Strong Customer Loyalty

Take An Innovative Approach to Creating Strong Customer Loyalty

You’ve seen that person. You may even be that person — the one who handles difficult customers with ease. The one who turns conflicts into connections — handling tough conversations...

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7 Ways to Make Your Customer Service Team Stand Out

While vacationing in Italy, I was blown away by an example of customer service that any service team can adapt. We took three tours during our trip. All our tour...

marilynsuttle

Top Ten Customer Service Articles to Grow Customer Loyalty

Customers aren’t always easy to please, and it’s especially painful when the loyal ones leave. After nearly of decade of writing about customer loyalty and relationship issues, I’ve collected a...

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When Under Pressure, Reach for a Guiding Principle

Everyone has strategies to deal with challenging situations, but under pressure it’s not always easy to stay calm and resourceful. The most useful thing you can do is set aside...

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3 Success Tips for Generating Your Most Brilliant Ideas

Even the most creative professionals sometimes struggle to come up with ideas. When you have a problem to solve, pressuring yourself and overthinking doesn’t work.   What can you do to get to those brilliant ideas?...

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Janurary 17th Marks the Day Most People Dump Their New Years Resolutions. Three Tips to Keep Yours Alive

            Research shows that by January 17th, most people will give up on their New Years Resolutions. If you set goals for yourself, you need...

debrap

A Suttle Shift to True Success

              To create a successful year, certain things need to happen. Today Debra Poneman, president of Yes to Success, coach to high-level entrepreneurs, bestselling...

steveolsher

A Suttle Shift in Authenticity

If everyone was able to identify and pursue what they’re best at – and truly love to do – the world would be a much happier, brighter place. That’s what...