Inside this book, you’ll be inspired to tap into your creative side to find new and rewarding solutions for your most customer service pressing problems — all while lowering stress and raising resilience.
– On each page, you’ll find a whimsical image to color with a sentence starter to reflect on as you set your imagination free.
– Enjoy each page personally or with your team. It’s insightful, and often surprising, to see the different color combinations used or words chosen to complete each sentence.
Exploring your thoughts, ideas and experiences can cause dramatic improvements in confidence, creative-problem solving, and customer loyalty.
For Leaders and Managers: This book offers a creative new way for your team draw out bright and bold ways to take their customer care from good to masterful. Give it as a gift or use it as a training and reinforcement tool for improving customer-focus and employee engagement. Or use it in team meetings to inspire people to share their own unique ways of brightening up the customer’s world to create unbreakable bonds of loyalty.
Marilyn Suttle is an international conference speaker, coach, and CEO of Suttle Enterprises LLC, a personal- and professional-growth training firm based in Metro-Detroit. For 20 years, she has trained thousands on relationship-strengthening communication, customer service, and success strategies. Marilyn’s clients have won industry awards, raised customer satisfaction levels and achieved lasting results in reducing stress and experiencing greater success and self-fulfillment. She’s also a social media pro, humanizing the online connection. Co-author of two bestselling customer service books, her advice has been featured on TV news, and media like U.S. News & World Report, Ladies Home Journal, and Inc. to name a few. To see how Marilyn can help your leaders and staff create breakthrough results through speaking, coaching, and training, visit: www.MarilynSuttle.com
Marilyn is listed among the World’s Top 30 Customer Service Professionals for 2018 by Global Gurus Top 30
“Marilyn Suttle is one of the giants of the customer service world. She co-authored a #1 customer service bestseller from a major publisher, has rubbed shoulders with the likes of Jack Canfield, and is a brilliant and *funny* public speaker on customer care. Many corporations are now much the wiser and more successful for tapping into her wisdom.
So against that backdrop, this book is pure Marilyn. It’s fun, it’s an easy read, and there is a lot of good wisdom between these pages, with thought provoking questions you can ponder individually or discuss as a group. And a stress-reducing adult coloring book you can give to your entire customer service team. If you work in a customer-facing position, this book will be one of the most fun ways you can get everyone talking about great service!”
–Rich Gallagher, author of The Customer Service Survival Kit and What to Say to a Porcupine
“Marilyn Suttle’s new creative book is a must for teams. The interactive exercises are exquisitely designed and perfect for any team wanting to level up their customer care game and create a customer service culture. Brilliant!”
– Lisa Mininni, Best Selling Author and President, Excellerate Associates
“Marilyn did it again! Her latest book is a leader’s dream come true – a sure fire way to grow the customer relationship and have fun doing it.”
– Dr. Anita Sanchez, CEO Sanchez Tennis and Associates Author, Speaker, Trainer Diversity/ Inclusion/ Engagement
“This customer service activity book offers a creative way to empower yourself and your team to focus on maintaining strong customer relationships.”
– Colin Sprake, CEO of Make YOUR Mark Consulting
“Sometimes you see an idea that’s brilliant in its simplicity. This book makes the most challenging work feel more like play. I wish every member of my team had this book years ago!”
– Teresa de Grosbois #1 International Bestselling author of Mass Influence – The Habits of the Highly Influential
“This is a unique and fun way to help service providers own their value and find joy in their work.”
– Joel Young, Founder of NPA (Non Personal Awareness) Central