Better communication when the pressure is high.
When communication breaks down, it costs you customers, credibility, and good people. Marilyn Suttle works with leaders and customer-facing teams to turn that around with science-backed communication tools that build trust, reduce friction, and strengthen the customer experience.
Better conversations. Teams that thrive. Customers who feel the difference.
Bring Marilyn in when communication is costing you.
These programs are built for the moments that shape customer trust, employee morale, and team performance.
Where do your teams struggle most?
Practical. Engaging. Memorable.
Every session gives people language and tools they can use right away.
About Marilyn Suttle, CVP
Ranked #3 Global Gurus CX Speaker 2026 | Bestselling Author | Certified Virtual Presenter | Keynote Speaker, Trainer & Consultant
Marilyn Suttle partners with organizations that want emotionally intelligent communication, better handling of difficult interactions, stronger customer experiences, and practical support for employee wellbeing. Her programs are designed for leaders, managers, and customer-facing teams that need practical tools they can use right away.
Frequently Asked Questions
What topics does Marilyn Suttle speak and train on?
Marilyn Suttle speaks and trains on manager communication, difficult interactions without escalation, customer experience, employee wellbeing, and practical skills for handling conflict at work. Her programs are designed to give leaders and teams useful tools they can apply right away in real workplace situations.
What industries does Marilyn Suttle work with?
Marilyn Suttle works with organizations in healthcare, financial services, higher education, hospitality, property management, automotive, legal, energy, libraries, and other customer-facing industries. Her clients range from credit unions and colleges to Fortune 500 companies, global brands, and nonprofits.
Is Marilyn Suttle available for virtual events?
Yes. Marilyn Suttle is available for virtual keynotes, training programs, and interactive online sessions. She is a Certified Virtual Presenter and designs virtual programs to keep participants engaged, involved, and learning throughout the session.
What is the difference between Marilyn Suttle’s keynotes and training programs?
Marilyn's keynotes are designed to inspire action, shift perspective, and leave audiences with memorable tools they can use immediately. Her training programs go deeper, with practical tools, interaction, and skill-building that help managers and teams improve how they communicate and respond in real situations.
What is The Happy Class?
The Happy Class is Marilyn Suttle's practical, research-backed wellbeing program focused on resilience, communication, and everyday tools people can use at work and in life. It is designed to support employee wellbeing, strengthen workplace interactions, and give people useful strategies they can carry into their personal lives as well.
Does Marilyn Suttle offer wellbeing training specifically for customer service teams?
Yes. Marilyn Suttle also offers The Happy Class: Customer Service Edition, which connects wellbeing, communication, and resilience to the real pressures of serving customers. It is designed for organizations that want employees to feel better and perform better in customer interactions.