PRESS RELEASE: 2023

Marilyn Suttle has been named a Top 30 Global Guru of Customer Experience by Global Gurus for 6 years in a row. She is listed #8 in 2023.

Marilyn is a respected consultant, author, and coauthor of books like Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan, and Taming Gladys! The Busy Leader’s Guide to Fierce Customer Loyalty and Color Their World: The Art of Creating Strong Customer Loyalty. Her customer communication skills are sought-after by various industries.

She also focuses on employee well-being strategies, believing that positive work culture leads to happy employees and customers.

Marilyn expressed appreciation for the recognition, stating that her passion for customer experiences and employee well-being drives her career. Her 6th consecutive appearance on the Top 30 list shows her expertise and dedication to the industry.

Congratulations to Marilyn and thanks for her contributions to customer experience and employee well-being.