2023 Global Guru of CX

Marilyn Suttle has once again been named among the Top 30 Global Gurus of Customer Experience for 2023 by Global Gurus research organization. This marks the 6th year in a row that Marilyn has made it onto the esteemed list, and she has been listed as #8 of 30.


Marilyn Suttle has been named a Top 30 Global Guru of Customer Experience by Global Gurus for 6 years in a row. She is listed #8 in 2023.

Marilyn is a respected consultant, author, and coauthor of books like Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan, and Taming Gladys! The Busy Leader’s Guide to Fierce Customer Loyalty and Color Their World: The Art of Creating Strong Customer Loyalty. Her customer communication skills are sought-after by various industries.

She also focuses on employee well-being strategies, believing that positive work culture leads to happy employees and customers.

Marilyn expressed appreciation for the recognition, stating that her passion for customer experiences and employee well-being drives her career. Her 6th consecutive appearance on the Top 30 list shows her expertise and dedication to the industry.

Congratulations to Marilyn and thanks for her contributions to customer experience and employee well-being.

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