Top female  keynote speaker

Customer Experience | Leadership | Wellbeing 

When communication breaks down, it costs you customers, credibility, and good people. Marilyn Suttle works with leaders and customer-facing teams to turn that around with science-backed communication tools that build trust, reduce friction, and strengthen the employee and customer experience.

Better conversations. Teams that thrive. Customers who feel the difference.

Marilyn Suttle headshot question mark

Bring Marilyn in when communication is costing you.

These programs are built for the moments that shape customer trust, employee morale, and team performance.

Where do your teams struggle most?

Leaders & Teams

Equip leaders and teams with practical tools to resolve conflict, build trust, and communicate clearly under pressure.

Explore Programs

Customer Service & CX

Create better experiences for employees and customers through stronger communication, culture, and systems.

Explore Programs

Wellbeing & Resilience

Science-backed tools that help people feel energized, stay engaged, and create happiness at work and in life.

Explore Programs
List of client logos

Marilyn Suttle, CVP

Ranked #3 Global Gurus CX Speaker 2026 | Bestselling Author | Certified Virtual Presenter | Keynote Speaker, Trainer & Consultant

 

Small Shifts. Big Breakthroughs.

Marilyn Suttle partners with organizations that want emotionally intelligent communication, better handling of difficult interactions, stronger customer experiences, and practical support for employee wellbeing. Her programs are designed for leaders, managers, and customer-facing teams that need practical tools they can use right away.

Client Results

  • Testimonial from Rich Gallagher, LMFT, Author, psychotherapist and communications skills coach: "Unsolicited plug. When iI retired from public speaking, I reffered many of my former clients to Marilyn, and she knocks it out of the park EVERY SINGLE TIME. Many of them have her back again and again. She is truly the real deal, and always a pleasure to work with."
  • Testimonial from Patricia Loureiro, Senior Director Global Customer Service, Farfetch: “Marilyn’s approach was super flexible and she really made an effort to adjust to our specific needs and context. The result is a set of customer service advisors who not only engaged actively with training but also shared how much more empowered they feel to handle the stress of the role. ‘I now own the call,’ one of them told me. There is real power in that. Thank you, Marilyn!”
  • Testimonial from Jack Canfield, Founder, Chicken Soup for the Soul Enterprises: "Marilyn Suttle's empowering presentations will motivate you to reach for your goals both personally and professionally. She has all the tools to inspire her audience to meet and exceed their potential."
  • Testimonial from Cheryl Lacey, Director of DCCE, Bates College: "What a fantastic training! Your Happy Class is wonderful as is, but the fact that you took the time to so meticulously tailor it to our theme demonstrated over the top care! Everything from the graphics to the video to the handouts and exercises tied in perfectly and made for a cohesive focus that hopefully will set us all on a positive upward trajectory for the coming year."
  • Testimonial from Missy Lavender, Executive Director & Founder, Women's Health Foundation: “Marilyn Suttle encapsulates everything Women's Health Foundation desires in a speaker: humor, candor, and most importantly, sincerity. From the first few moments of the program, women were laughing, interacting, and enjoying plenty of ‘Aha’ moments.”
  • Testimonial from Stephanie Porter, Property Manager, Director of Training, CP Management: "Our company booked Marilyn for a small, corporate retreat. We are a customer service-based industry, and Marilyn's topics hit the nail right on the head. Each employee left our session feeling refreshed, engaged, and ready to take on the most difficult customer! She went above and beyond our expectations and was an absolute pleasure to work with."

View More Client Results

Testimonial from Rich Gallagher, LMFT, Author, psychotherapist and communications skills coach: "Unsolicited plug. When iI retired from public speaking, I reffered many of my former clients to Marilyn, and she knocks it out of the park EVERY SINGLE TIME. Many of them have her back again and again. She is truly the real deal, and always a pleasure to work with."
Testimonial from Patricia Loureiro, Senior Director Global Customer Service, Farfetch: “Marilyn’s approach was super flexible and she really made an effort to adjust to our specific needs and context. The result is a set of customer service advisors who not only engaged actively with training but also shared how much more empowered they feel to handle the stress of the role. ‘I now own the call,’ one of them told me. There is real power in that. Thank you, Marilyn!”
Testimonial from Jack Canfield, Founder, Chicken Soup for the Soul Enterprises: "Marilyn Suttle's empowering presentations will motivate you to reach for your goals both personally and professionally. She has all the tools to inspire her audience to meet and exceed their potential."
Testimonial from Cheryl Lacey, Director of DCCE, Bates College: "What a fantastic training! Your Happy Class is wonderful as is, but the fact that you took the time to so meticulously tailor it to our theme demonstrated over the top care! Everything from the graphics to the video to the handouts and exercises tied in perfectly and made for a cohesive focus that hopefully will set us all on a positive upward trajectory for the coming year."
Testimonial from Missy Lavender, Executive Director & Founder, Women's Health Foundation: “Marilyn Suttle encapsulates everything Women's Health Foundation desires in a speaker: humor, candor, and most importantly, sincerity. From the first few moments of the program, women were laughing, interacting, and enjoying plenty of ‘Aha’ moments.”
Testimonial from Stephanie Porter, Property Manager, Director of Training, CP Management: "Our company booked Marilyn for a small, corporate retreat. We are a customer service-based industry, and Marilyn's topics hit the nail right on the head. Each employee left our session feeling refreshed, engaged, and ready to take on the most difficult customer! She went above and beyond our expectations and was an absolute pleasure to work with."

View More Client Results

Frequently Asked Questions

What topics does Marilyn Suttle speak and train on?

Communication to connect is at the heart of Marilyn Suttle’s keynotes and training on customer experience, leadership, and employee wellbeing. She challenges familiar assumptions through “Suttle Shifts”—small shifts for big breakthroughs.

. Her programs are designed to give leaders and teams useful tools they can apply right away in real workplace situations.

What industries does Marilyn Suttle work with?

Marilyn Suttle works with organizations in healthcare, financial services, higher education, hospitality, property management, automotive, legal, energy, libraries, and other customer-facing industries. Her clients range from credit unions and colleges to Fortune 500 companies, global brands, and nonprofits.

Is Marilyn Suttle available for virtual events?

Yes. Marilyn Suttle is available for virtual keynotes, training programs, and interactive online sessions. She is a Certified Virtual Presenter and designs virtual programs to keep participants engaged, involved, and learning throughout the session.

What is the difference between Marilyn Suttle’s keynotes and training programs?

Marilyn's keynotes are designed to inspire action, shift perspective, and leave audiences with memorable tools they can use immediately. Her training programs go deeper, with practical tools, interaction, and skill-building that help managers and teams improve how they communicate and respond in real situations.

What is The Happy Class?

The Happy Class is Marilyn Suttle's practical, research-backed wellbeing program focused on resilience, communication, and everyday tools people can use at work and in life. It is designed to support employee wellbeing, strengthen workplace interactions, and give people useful strategies they can carry into their personal lives as well.

Does Marilyn Suttle offer wellbeing training specifically for customer service teams?

Yes. Marilyn Suttle also offers The Happy Class: Customer Service Edition, which connects wellbeing, communication, and resilience to the real pressures of serving customers. It is designed for organizations that want employees to feel better and perform better in customer interactions.

Bring Marilyn to Your Next Event

Get Your Monthly Newsletter

Monthly ideas for leaders and customer-facing teams who want better conversations, stronger service, and healthier workplace interactions.

Enter your name and email address below to subscribe.