Posts by marilyn@marilynsuttle.com
How to Hop Off the Emotional Roller-Coaster with Upset Customers
Imagine this is you… It’s 3 A.M. You’re laying in bed, wide awake, as your mind replays a stressful customer blow-up from the day before. Things went from bad to worse and your nerves are jangled. It’s mind-dizzying to keep calm and composed when your emotions get triggered. Ready to get off the emotional roller…
Read MoreHow to Calm Upset Customers
How do you calm upset customers? Do you know how to calm them quickly? It helps to know this: When your upset customer is having a melt-down, they aren’t really angry at you. They’re upset that their expectation wasn’t met. It isn’t personal. Though you can take personal responsibility to manage their expectations and restore…
Read More3 Stress-Reducing Strategies to Improve Problem Solving
When things don’t go the way we want, it’s easy to get stressed out. Whether it’s dealing with a difficult task, managing an upset customer, or teaching your child good table manners, there are ways to stay calm and solution-focused. What should you do first? Catch your thoughts. Decisions that lead to stress I promised…
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