customer service
5 Things You May Be Missing When Leading a Customer-Focused Team
Creating a Customer-Centric Culture within Your Team In today’s highly competitive business world, providing exceptional customer service is vital to stand out from the crowd. Customer satisfaction is the key to success, and creating a customer-centric culture within your team is crucial to achieving that goal. To help you create a team that is…
Read More2023 Global Guru of CX
PRESS RELEASE: 2023 Marilyn Suttle has been named a Top 30 Global Guru of Customer Experience by Global Gurus for 6 years in a row. She is listed #8 in 2023. Marilyn is a respected consultant, author, and coauthor of books like Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your…
Read MoreHow to Hop Off the Emotional Roller-Coaster with Upset Customers
Imagine this is you… It’s 3 A.M. You’re laying in bed, wide awake, as your mind replays a stressful customer blow-up from the day before. Things went from bad to worse and your nerves are jangled. It’s mind-dizzying to keep calm and composed when your emotions get triggered. Ready to get off the emotional roller…
Read MoreHow to Calm Upset Customers
How do you calm upset customers? Do you know how to calm them quickly? It helps to know this: When your upset customer is having a melt-down, they aren’t really angry at you. They’re upset that their expectation wasn’t met. It isn’t personal. Though you can take personal responsibility to manage their expectations and restore…
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