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Marilyn Suttle
  • Home
  • Speaking
    • Keynotes & Training
    • Coach & Consultant
    • Virtual MC
  • Meeting Pros
    • Interested in Booking Marilyn?
    • Testimonials
    • Bio & Photo
  • Media
    • Demo Videos
    • News & Media
  • About
  • Blog
  • Shop
  • Contact

managing expectations

How to Hop Off the Emotional Roller-Coaster with Upset Customers

By marilyn@marilynsuttle.com

Imagine this is you… It’s 3 A.M. You’re laying in bed, wide awake, as your mind replays a stressful customer blow-up from the day before. Things went from bad to worse and your nerves are jangled. It’s mind-dizzying to keep calm and composed when your emotions get triggered.  Ready to get off the emotional roller…

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