managing expectations
Customers vs. Employees in Business Success: The Distinct Paths to Happiness
In business, happiness takes on unique forms for customers and employees. Both have a big impact on an organization’s trajectory, yet the strategies to ensure their happiness are markedly different. Happy customers are the cornerstone of a thriving business. Equally indispensable are happy employees, who cultivate a positive workplace culture. This culture naturally reverberates through…
Read MoreHow to Hop Off the Emotional Roller-Coaster with Upset Customers
Imagine this is you… It’s 3 A.M. You’re laying in bed, wide awake, as your mind replays a stressful customer blow-up from the day before. Things went from bad to worse and your nerves are jangled. It’s mind-dizzying to keep calm and composed when your emotions get triggered. Ready to get off the emotional roller…
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