Mindset
How to Calm Upset Customers
How do you calm upset customers? Do you know how to calm them quickly? It helps to know this: When your upset customer is having a melt-down, they aren’t really angry at you. They’re upset that their expectation wasn’t met. It isn’t personal. Though you can take personal responsibility to manage their expectations and restore…
Read More3 Stress-Reducing Strategies to Improve Problem Solving
When things don’t go the way we want, it’s easy to get stressed out. Whether you’re tackling a difficult task, managing an upset customer, or teaching your child good table manners, taking a moment to notice your thoughts can support calmer problem solving. What should you do first? Catch your thoughts. When your thoughts add…
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