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Global Gurus has ranked Marilyn Suttle #3 on its Top 30 Customer Experience Professionals for 2026, recognizing her work in customer experience, customer service culture, and employee wellbeing. This marks continuous recognition since 2018, reinforcing a consistent focus on what HR/L&D leaders, customer service managers, and global wellness directors actually need right now: practical, adoptable…

Have you ever experienced bad customer service? Chances are, you have, and it probably left a bad taste in your mouth. On the other hand, excellent customer service can leave a lasting impression and keep customers coming back for more. So, how can you create a culture of great customer service in your business? In…