KEYNOTES & TRAINING
Stronger Communication.
Better Customer Experiences.
Greater Wellbeing.
Marilyn Suttle delivers engaging, practical keynotes and training that help people communicate more effectively, handle difficult interactions, strengthen customer relationships, and respond better under pressure.
Every presentation is customized to your organization, audience, industry, and goals.
What Does Your Organization Need Most?
Choose the area that matters most to your organization. Each can be delivered as a keynote, breakout session, or customized training program.
LEADERS
& TEAMS
Communicate clearly. Handle conflict. Build stronger working relationships.
Practical tools that help leaders and teams communicate effectively under pressure, address conflict before it escalates, and strengthen trust.
- Communicate effectively under pressure
- Address conflict and difficult conversations
- Strengthen trust and working relationships
CUSTOMER SERVICE &
CUSTOMER EXPERIENCE
Handle difficult interactions without losing the customer or your composure.
Give customer-facing employees practical tools to respond with confidence and create more consistent customer experiences.
- De-escalate difficult customer interactions
- Build trust during challenging conversations
- Strengthen customer loyalty
WELLBEING
& RESILIENCE
Gain perspective. Build resilience. Make room for what matters.
Practical strategies that help people gain perspective, focus on what matters, and make choices that support wellbeing and fulfillment.
- Respond to pressure with perspective
- Make room for what matters
- Build habits that support wellbeing
LEADERS &
TEAMS
Communicate clearly. Handle conflict. Build stronger working relationships.
Practical tools that help leaders and teams communicate effectively under pressure, address conflict before it escalates, and strengthen trust.
- Communicate effectively under pressure
- Address conflict and difficult conversations
- Strengthen trust and working relationships
CUSTOMER SERVICE
& CUSTOMER EXPERIENCE
Handle difficult interactions without losing the customer or your composure.
Give customer-facing employees practical tools to respond with confidence and create more consistent customer experiences.
- De-escalate difficult customer interactions
- Build trust during challenging conversations
- Strengthen customer loyalty
WELLBEING
& RESILIENCE
Gain perspective. Build resilience. Make room for what matters.
Practical strategies that help people gain perspective, focus on what matters, and make choices that support wellbeing and fulfillment.
- Respond to pressure with perspective
- Make room for what matters
- Build habits that support wellbeing
DEMO VIDEOS
SEE MARILYN
IN ACTION
Energy, Substance, and Practical Tools
See how Marilyn combines audience interaction, memorable stories, and practical strategies people can use immediately.
WHAT CLIENTS SAY
TEAMS ARE STILL TALKING ABOUT IT.
Organizations bring Marilyn in for practical tools people can use immediately and continue using long after the program ends.
She kept a diverse group of 100 totally engaged and the material was spot on. My staff left the training reenergized and excited... One of the best trainings we have had in a very long time."
Christine Schwartz
AVP Dining, Conferences and Campus Events
Bates College
The result is a set of customer service advisors who... shared how much more empowered they feel to handle the stress of the role. ‘I now own the call,’ one of them told me. There is real power in that.”
Patrícia Loureiro
Senior Director Global Customer Service
Farfetch
Our firm brought Marilyn in to lead The Happy Class, and it was everything we hoped for and more. More than 150 employees registered, which is an enormous feat for a law firm. The six-part series provided practical, actionable tips each week. I genuinely believe our firm is happier as a result.”
Jake R. McMillian
Director of Diversity
Dickinson Wright PLLC
CUSTOMIZED FOR YOUR EVENT
YOUR AUDIENCE. YOUR CHALLENGES. YOUR GOALS.
Marilyn works with event professionals and organizational leaders to understand your audience, the challenges they are facing, and the outcomes you want to create.
Examples, stories, exercises, and emphasis are tailored to make the program
relevant to the people in the room.
Programs are available for conferences, leadership meetings, employee development, customer service teams, retreats, and virtual events.
LET’S TALK ABOUT
WHAT YOUR
AUDIENCE NEEDS.
Tell Marilyn about your event, your audience, and the outcomes you want to create.
LET’S TALK ABOUT
WHAT YOUR
AUDIENCE NEEDS.
Tell Marilyn about your event, your audience, and the outcomes you want to create.