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Books for Leaders and Teams: Click on the book covers to purchase
Marilyn Suttle’s customer service books give leaders and frontline teams practical tools for handling difficult customers and communicating under pressure.
Who's Your Gladys? How to Turn Tough Customers into Vocal Advocates
Color Their World: The Art of Creating Strong Customer Loyalty
Taming Gladys: The Busy Leader's Guide to Fierce Customer Loyalty
12 Module Video-Based Online Course
The Customer Service Roadmap
- Training program designed for employees who have frontline customer contact— face to face, telephone, email, chat, forums, etc. Develop 7 Core Customer Service Skills. A research and evidence-b ased approach to learning.