Books for Leaders and Teams: Click on book cover to purchase

Who's Your Gladys? How to Turn Tough Customers into Vocal Advocates

Color Their World: The Art of Creating Strong Customer Loyalty

Taming Gladys: The Busy Leader's Guide to Fierce Customer Loyalty

12 Module Video-Based Online Course

The Customer Service Roadmap
  • Training program designed for employees who have frontline customer contact— face to face, telephone, email, chat, forums, etc. Develop 7 Core Customer Service Skills. A research and evidence-b ased approach to learning.