SHOP

BOOKS

For Leaders & Service Teams
  • Who's Your Gladys? How to Turn Even the Most Difficult Customer Into Your Biggest Fan
  • Taming Gladys The Busy Leader's Guide to Fierce Customer Loyalty
  • Color Their World The Art of Creating Strong Customer Loyalty

VIRTUAL WORKSHOPS

with M&M Your Virtual MC Team
  • Programs for Presenters Leaders | Speakers | Content Experts
  • Conferences | Meetings | Ceremonies | Events | Panels
  • Public and Private Training | Coaching

12 Module Video-Based Online Course

The Customer Service Roadmap
  • training program designed for employees who have frontline customer contact — face to face, telephone, email, chat, forums, etc.
  • Develop 7 Core Customer Service Skills
  • A research and evidence-based approach to learning