Customer Service | Communication | Wellbeing
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Customer Service & Communication Expert
Marilyn works with organizations that want to stand out as a provider of choice, and with teams that want to work well together.
Her advice has been featured on numerous TV news programs, radio, and print such as Inc. Magazine, Corp, New York Times, Chicago Tribune, Lady’s Home Journal, and Psychology Today to name a few.
Her books, Who’s Your Gladys: How to Turn Even the Most Difficult Customer into Your Biggest Fan and Taming Gladys: The Busy Leader’s Guide to Creating Fierce Customer Loyalty, coauthored by Lori Jo Vest focus on creating cultures of service excellence. She also authored the activity and coloring book, Color Their World: The Art of Creating Strong Customer Loyalty, and co-created The Customer Service Roadmap, a video-based 12 module course, available online or inside her clients LMS.
Marilyn Suttle's most requested programs focus on customer service, internal service, employee and customer engagement, dealing with difficult customers, and work/life balance for remote workers.
In response to the effect Covid-19 has had on businesses, Marilyn co-created a series of virtual programs to help leaders conduct virtual meetings using engaging virtual MC skills, with Margarita Gurri, PhD, CSP.
Marilyn presents programs, coaches, and consults with professionals at Fortune 500 companies, universities, medical, and mid-sized companies. Some of her clients include Pfizer Corporation, Kimberly Clark Corporation, Ford Motor Company, Visteon Corporation, Blue Cross Blue Shield, to name a few.
She has spoken to multi-cultural audiences on stages, conference rooms, and on virtual platforms.
She also works directly with entrepreneurs. Her extensive experience with online community management and social media helps brands engage deeply with their target market, endearing consumers to brands.
A double certified virtual presenter, Marilyn stays up to date on the latest technologies to engage her audiences. She’s been listed as one of the Top 30 Global Gurus of Customer Service for four years in a row, and she has an advanced certification in the Canfield Methodology, a high engagement strategy for teaching success principles. She is also Certified in RIM (Regenerating Images in Memory) an advanced coaching method that quickly and easily resolves mental and emotional blocks that hold clients back.